Knowledge of Business Telecom complexities Knowledge of Charter Business Internet, video, music, data, and telephone products and servicesĪbility to demonstrate a record of success in your sales career to date Must be available for overtime or weekend hours, as needed.Ībility to read, write, speak and understand English Punctual and consistent attendance is required. Enter all appropriate work orders, credits and adjustments, early termination fees, etc. Update CSG, Sales force, CIT, and billing system with result of the save attempt. Identify and engage with company personnel to assist with retention efforts as warranted.Īsk insightful questions regarding customer satisfaction and reason for cancellation. Maintain knowledge of all marketing campaigns, competitive campaigns/pricing, save offers, and make appropriate use of campaigns/save offers in retaining customers. Research, analyze and resolve billing inquiries.Įducate commercial customers on the competitive advantages of Business products, services and support. Take ownership of customers’ concerns and act as a primary contact, providing appropriate contact information related to process.Īct as intermediary between customer and appropriate departments to ensure customer satisfaction. Save and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers by effectively transitioning from the Save to upgrading the customer to additional products and services. Professionally communicate and handle all business class customers concerns with tact and empathy for a business owner perspective Act as a consultant addressing business needs. Work through business class customer complaints through understanding the complexity of business telecom needs and how to right size their business. Responsible for creating developing long-term relationships with new and existing customersĭevelops customer centric solutions and deliver recommendations to right size their business on product benefits This includes but is not limited to: diffusing the irate customer situation by utilizing strong listening skills and probing techniques and identifying reason(s) for disconnect and overcome objections. Responsible for skillfully retaining customers through positive customer relationship building. Maximize customer and revenue retention via inbound and outbound telephone calls from and to commercial customers requesting Disconnect/Downgrade of service while attempting to retain and grow their business.Īctively and consistently support all efforts to simplify and enhance the customer experience. You may also qualify for free internet, TV and phone services (restrictions do apply). Top performers can earn $77,300, plus incentives. Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $27.08/hour or $53,623 annually.
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